Express Post: Australia
Australian orders are sent with Australia Post Express Shipping. Orders placed before 2pm are sent out the same day. Orders placed after 2pm are sent out the following morning. For Australian postcodes within the Express Shipping network, you will generally receive your order the following business day. If you require more specific timings, please contact us via email or phone.
Orders over $100: FREE
Orders under $100: $10
3 Hour Delivery:
Available to addresses within 20km of our Mosman store. If the service is available to you, the option and price will show at checkout. More info available here
Same Day Delivery:
Available to addresses within 50km of our Mosman store. If the service is available to you, the option and price will show at checkout. More info available here
New Zealand:
Orders going to New Zealand are sent with Australia Post Express Shipping. Orders placed before 2pm are sent out the same day. Orders placed after 2pm are sent out the following morning.
Orders over $300: Free
Orders under $300: $20
Other International:
International orders outside of New Zealand are sent via Australia Post. Orders will be shipped within 24 hours. Timings vary depending on destination. If you need further details, please contact us.
All international orders: $20 Flat Rate. Please note: You may have to pay customs in your destination country.
Refunds/ Exchanges: online orders:
If you are not completely satisfied with your online purchase, Lily & Mitchell are happy to offer a refund, exchange or credit note by emailing us at info@lilyandmitchell.com.au within 28 days of receiving your goods. Items must be returned in their original packaging and must be unworn.
Sale items are non-returnable unless faulty.
Return shipping charges are not refundable except for faulty items.
You are welcome to return your online purchase to our Mosman store.
If you experience a manufacturing fault with your item, please contact us.
Returns/ exchanges: In store:
For items purchased in store, we can offer an exchange or credit note only, within 28 days of purchase.
Sale items are non-returnable unless faulty.
If you experience a manufacturing fault with your item, please contact us.