Refund policy

Refunds/ Exchanges:  online orders

If you are not completely satisfied with your online purchase, Lily & Mitchell are happy to offer a refund, exchange or credit note by emailing us at info@lilyandmitchell.com.au within 28 days of receiving your goods. Items must be returned in their original packaging and must be unworn. 

Sale items are non-returnable unless faulty.

Return shipping charges are not refundable except for faulty items.

You are welcome to return your online purchase to our Mosman store. 

If you experience a manufacturing fault with your item, please contact us.

 

Returns/ exchanges: In store

For items purchased in store, we can offer an exchange or credit note only, within 28 days of purchase.

Sale items are non-returnable unless faulty.

If you experience a manufacturing fault with your item, please contact us.

 

Warranty

All jewellery bought through Lily & Mitchell comes with a warranty, which covers manufacturing faults, but not damage caused by neglect or wear and tear. The warranty periods vary by designer and are as follows:

By Charlotte Silver/ Gold Vermeil: 6 months

By Charlotte Solid Gold: 2 years (purchases made from July 2026)

Kirstin Ash Silver/ Gold Plated: 6 months

Kirstin Ash Solid Gold: 1 year

Linda Tahija: 2 years

Temple of the Sun: 6 months

PDPAOLA: 3 years

Rachel Jackson: 1 year

Avant Studio: 6 months

Daisy London: 2 years

If you experience an issue with your purchase, please contact us at info@lilyandmitchell.com.au or pop into the store with your jewellery.